Client Help

Articles for clients, to provide you with the information you need to make informed decisions or understand how Plumm can support you.

• What is Plumm? Innovating HR Through Technology and Wellbeing
• How do I reset my password?
• Rescheduling a Session as a Therapist
• Therapist-Led Courses
• Submitting a Rating and Review
• Forgotten Password
• Logging in as a client
• Guided Meditations & Soundscapes
• How to access EMMA AI?
• Plumm Mobile App
• Messaging My Video Therapist
• Booking a Video Session as a New Client
• How to Check Your Session Limit and Balances Using Emma
• What to Do If Your Therapist Has Not Joined Your Session
• How to Schedule a Meeting with Partnerships at Plumm: A Step-by-Step Guide
• How to Change Your Provider Using Emma AI, Your Virtual Assistant
• How to Get Additional Therapy Sessions If You Have Reached Your Monthly Limit as a User
• Frequently Asked Questions - Emma AI
• Your Privacy Matters: How Plumm Protects Your Confidentiality