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Call button

Summary

The Call Button is a button that allows you to make a phone call and connect with someone who can provide support or assistance. It enables direct communication for help when you need it.

In this article

  •  Before you begin
  •  Step 1: Using the Call Button
  •  Frequently Asked Questions (FAQ)

Before you begin

  • You need to be logged into your Plumm Wellbeing account and have access to a support option that includes the Call Button.
  • Ensure you have a working phone or device set up to make calls.

Step 1. Using the Call Button

  1. Locate the Call Button, usually displayed as a phone icon or labeled as "Call" within the support or help section of the platform.
  2. Click or tap on the Call Button.
  3. The system will automatically connect you to the appropriate person or support team who can assist with your inquiry.
  4. You may be prompted to dial a number if the Call Button directs you to a phone line.

Frequently Asked Questions (FAQ)

1.What does the Call Button do?

The Call Button allows you to instantly call a support agent or team, connecting you with someone who can provide help or resolve your issue.
 

2 . Do I need a phone to use the Call Button?

Yes, you need a device capable of making calls (e.g., a smartphone, tablet, or computer with calling capabilities).
 
 

3.Is the Call Button available for all types of support?

 The Call Button may be available depending on the support type. It’s typically provided when immediate, direct assistance is required.

4. Can I call directly from the platform using the Call Button?

Yes, if the Call Button is set up with your system, it will allow you to make calls directly through the platform without needing to dial manually.

5. What if I can’t reach anyone after using the Call Button?

  If you’re unable to connect, try again later or check if there are any instructions provided for alternate contact methods.