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Summary

This guide helps you access various support resources within the Plumm platform, including Implementation Support, Support Chat, and the Knowledge Base. Each section is designed to offer quick and effective assistance based on your needs.

In this article

  • Implementation Support
  • Support Chat
  • Knowledge Base
  •  Frequently Asked Questions (FAQ)

Before you begin

Before accessing specific content, ensure you have the following:
  • A registered Plumm account.
  • Role-specific (Admin, Manager, or User).
  • Access to the necessary support resources.

1.Implementation Support

Plumm offers dedicated resources for users needing assistance during the implementation phase of their platform use. The "Implementation Support" section helps you quickly access materials, tutorials, and contact information for support.
Step 1. Access the "Implementation Support" section
  1. Log in to your Plumm account.
  2. Click on the ? icon located in the top-right corner of your screen.
  3. From the dropdown menu, select Implementation Support.
Step 2. Explore Available Resources
  1. Browse through guides, documentation, and other materials designed to assist with the implementation process.
  2. If you require further assistance, use the provided contact options to reach out to the implementation support team.

2. Support Chat

For real-time help, Plumm provides a live support chat function where you can get immediate assistance for any questions or issues you may have.
Step 1. Access the Support Chat
  1. Log in to your Plumm account.
  2. Look for the chat icon, usually in the bottom-right corner of your screen.
  3. Click on the icon to start a conversation with a support agent.
Step 2. Engage with Support
  1. Type your question or issue in the chat window.
  2. Wait for a support agent to respond, or follow automated steps to get assistance.
  3. You can request to be escalated to a higher-level support representative if necessary.

3. Knowledge Base

Plumm's knowledge base offers a comprehensive resource centre to assist Admins, Managers, and Users. It is segmented into key sections such as Client Help, Providers Help, Release Notes, FAQs, and General Information, tailored to different platform roles.
Step 1. Access the Knowledge Base
  1. Log in to your Plumm account.
  2. Navigate to the Help or Support section on your dashboard.
  3. Select Knowledge Base to open the full range of articles and resources.
Step 2. Use Knowledge Base Resources
  1. Browse through categories like Client Help, Providers Help, and role-specific articles for Admins, Managers, and Users.
  2. Find detailed guides, troubleshooting steps, and more.

Frequently Asked Questions (FAQ)

1.How can I get implementation assistance?

You can access the "Implementation Support" section by clicking the ? icon in the top-right corner of your screen and selecting Implementation Support from the dropdown menu. This section provides helpful guides and contact details for implementation support.
 

2 . Can I speak to someone immediately if I have a question?

Yes, you can access live chat support via the support chat icon available in the bottom-right corner of your screen. This will connect you with a Plumm support agent in real-time.
 
 

3.Where do I find resources for specific roles in the Knowledge Base?

The Knowledge Base is divided into categories like Client Help, Providers Help, and role-specific articles for Admins, Managers, and Users. Navigate to the Help section of your dashboard to access the Knowledge Base.