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Support Chat

Summary

This guide explains how to access and use the support chat feature in Plumm. The support chat allows you to get assistance with any questions or issues you may have related to the platform.

In this article

  • Before You Begin
  • Step 1: Login to Your Plumm Account
  • Step 2: Navigate to the '?' Icon
  • Step 3: Click on '?' and Open the Help Sidebar
  • Step 4: Start a Conversation in Support Chat
  • Frequently Asked Questions (FAQ)

Before you begin

  • Plumm Account: You must be logged into your Plumm account to access the support chat.
  • Internet Connection: Ensure you have an active internet connection to use the chat feature.

Step 1. Log in to Your Plumm Account

  1. Open the Plumm Website or App
  2. Open your web browser and go to the Plumm website or launch the app.
  3. Enter Your Credentials
  4. Log into your Plumm account by entering your username and password.

Step 2. Navigate to the '?' Icon

  1.  After logging in, navigate to the top-left side of the screen where you will find the "?" icon. This is usually positioned near the navigation menu or header.

Step 3. Click on '?' and Open the Help Sidebar

  1. Once you locate the "?" icon, click on it to open the Help Sidebar.
  2. In the Help Sidebar, you will see various help options. Select Support Chat from the available options.

Step 4. Start a Conversation in Support Chat

  1. After selecting Support Chat, the chat window will open on the screen.
  2. Type your question or describe the issue you're experiencing in the chat window.
  3. Once you’ve entered your message, click Send or Submit to start the conversation with the support team.

Frequently Asked Questions (FAQ)

1.Where is the support chat icon located?

 The support chat icon is located at the top-left side of your screen, typically represented by a "?" icon.
 

2. Can I contact support outside of business hours?

Depending on your organization’s configuration, support may be available during business hours or 24/7.
You can still send a message if support is unavailable, and it will be addressed when the support team is
next available.

3. Is the support chat available to everyone?

Yes, the support chat is available to all logged-in users of Plumm. However, your organization may restrict
access to certain features, which could include the support chat