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Support Chat

Summary

This guide explains how to access the support chat in Plumm for assistance with any questions or issues you may have.

In this article

  • Before you begin
  • Step 1: Login to Your Plumm Account
  • Step 2: Locate the Support Chat Icon
  • Step 3: Start a Conversation
  •  Frequently Asked Questions (FAQ)

Before you begin

  • You must be logged into your Plumm account.
  • Make sure you have an active internet connection.

Step 1. Login to Your Plumm Account

  1. Open your web browser and go to the Plumm website or app.
  2. Enter your username and password to log into your Plumm account.

Step 2. Locate the Support Chat Icon

  1. After logging in, navigate to your Plumm dashboard or home page.
  2. Look for a chat icon, typically located at the bottom-right corner of the screen. It may appear as a speech bubble or a "Chat with us" button.

Frequently Asked Questions (FAQ)

1.Where is the support chat icon located?

 The chat icon is usually in the bottom-right corner of the Plumm dashboard. It might appear as a speech bubble or "Chat with us" button.
 

2. Can I contact support outside business hours?

 Depending on your company's configuration, support may be available during business hours or 24/7. You can still send a message, and it will be addressed when the support team is available.

3.Is the support chat available to everyone?

 Yes, if you're logged into your Plumm account, you should have access to the support chat, unless your organization has restricted certain features.