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Tags

Summary

Tags help identify if a specific support resource or service is relevant to you. They provide quick labels that categorize and indicate the applicability of content, making it easier to find the right help.

In this article

  •  Before you begin
  •  Step 1: Understanding Tags
  • Step 2: Using Tags to Identify Relevant Support
  •  Frequently Asked Questions (FAQ)

Before you begin

  • You need to be logged into your Plumm Wellbeing account and have access to support resources that use tags.

Step 1. Understanding Tags

  1. Tags are labels or keywords attached to support resources or content.
  2. These tags indicate specific areas of focus or relevance (e.g., "Technical Support," "HR Issues," "Leave Requests").
  3. Tags are typically displayed next to content, helping you quickly determine whether the support is applicable to your situation.

Step 2. Using Tags to Identify Relevant Support

  1. Look for tags displayed on support resources, articles, or service options.
  2. Review the tags to see if they align with your needs (e.g., "Account Assistance," "Wellbeing Support," or "Payroll Help").
  3. Select support options with the most relevant tags for your situation. If the tags match your issue, the resource is likely applicable to your needs.

Frequently Asked Questions (FAQ)

1.What do tags indicate?

Tags indicate the relevance of the support content. They categorize resources by type, helping you easily identify if the support is right for your issue or need.
 

2 . How do I know if the support is for me?

Check the tags attached to the content. If the tags relate to your issue or situation, the support is likely relevant to you.
 
 

3.Can tags be used to filter support options?

Yes, in some cases, tags can be used to filter or sort content, helping you narrow down your search to more specific and relevant resources.

4. Can I add tags to support requests?

It depends on the platform’s settings. Some systems allow users to add tags to their support requests, while others automatically assign tags based on the issue type.

5. What if I don’t see relevant tags for my issue?

 If you don’t find a relevant tag, try searching for your issue using the Search Bar or reach out directly to support to get more personalized help.