Ticketing System

Summary

In this article

• Before you begin
• Step 1:  Create a Ticket
• Step 2:  Manage Tickets
•  Frequently Asked Questions (FAQ)

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Before you begin

• Ensure you have an active Plumm account with access to the ticketing system.
• Make sure you have the correct permissions to create, view, or manage tickets.

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Step 1. Create a Ticket

1. Navigate to the Ticketing Section:
   • Click on the Help icon located at the top right of the page.
   • From the dropdown, select the Raise Ticket option.
2. Add Ticket Details:
   • Enter a Title for the ticket that summarises the issue.
   • Write a Description with detailed information about the issue you're experiencing.
   • Select the Feature Name related to the issue (e.g., User Interface, Account Settings, etc.).
   • Choose the Priority of the ticket (Low, Medium, High).
3. Attach Files (Optional):
   • If necessary, click Attach to upload any relevant files (e.g., screenshots, documents).
4. Submit the Ticket:
   • After filling out all the necessary fields, click Submit to create and send the ticket for review.

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Step 2. Manage Tickets

1. View Your Tickets:
   • Go to the Ticketing Section from your dashboard to see all the tickets you have created.
2. View Ticket Details:
   • Click on any ticket to open and view its details.
3. Update Ticket:
   • You can add comments or additional information to update the ticket as required.
4. Track the Ticket Status:
   • Check the status of your ticket (e.g., Pending, In Progress, Closed) to see where it stands in the resolution process.

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Frequently Asked Questions (FAQ)

1. How do I create a ticket?

To create a ticket, click on the Help icon at the top right of the page, select "Raise Ticket," then fill in the necessary details and submit it.

Yes, you can attach relevant files like screenshots or documents when creating or updating a ticket.

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