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How to Raise a Ticket on Plumm

Summary

Plumm’s ticketing system allows you to easily create and manage tickets. This ensures effective communication for resolving issues quickly and efficiently.

 


In this article

  • Before you begin
  • Step 1: Create a Ticket
  • Step 2:  Manage Tickets
  • Step 3: Add the Files After Creating a Ticket
  •  Frequently Asked Questions (FAQ)

Before you begin

  • Ensure you have an active Plumm account with access to the ticketing system.
  • Make sure you have the correct permissions to create, view, or manage tickets.

Step 1: Create a Ticket

Navigate to the Ticketing Section
  • Go to the "?" icon , usually found in the top navigation bar or within the user settings menu.
  • Select Raise Ticket from the given options.
Add Ticket Details
  • Title: Enter a brief title summarizing the issue.
  • Description: Write a detailed description of the issue you’re experiencing.
  • Feature Name: Select the relevant feature name related to the issue (e.g., User Interface, Account Settings).
  • Priority: Choose the priority level for the ticket (Low, Medium, High).
Attach Files (Optional)
  • If necessary, click Attach to upload any relevant files, such as screenshots or documents.
Submit the Ticket

After completing all the fields, click Submit to create and send the ticket for review.

Step 2. Manage Tickets

View Your Tickets
  • Go to the Ticketing Section from your dashboard to see all the tickets you have created.
View Ticket Details
  • Click on any ticket to open and view its details.
Update Ticket
  • You can add comments or additional information to update the ticket as required.
Track the Ticket Status
  • Check the status of your ticket (e.g., Pending, In Progress, Closed) to see where it stands in the resolution process.

Step 3. Add the Files After Creating a Ticket

Click on the Ticket
  • Navigate to the Ticketing Section and click on the ticket you want to add files to.
Navigate to the Attachment Section
  • Scroll down to the left side of the ticket and locate the Attachment Section.
Click the "+" Icon
  • In the Attachment Section, you’ll see a + icon. Click it to add any relevant files (e.g., screenshots, documents) to the ticket.

Frequently Asked Questions (FAQ)

1. How do I create a ticket?

To create a ticket, click on the Help icon at the top right of the page, select Raise Ticket, then fill in the
necessary details and submit it.

2. Can I attach files to my ticket?

Yes, you can attach relevant files like screenshots or documents when creating or updating a ticket.

3. How do I track the status of my ticket?

You can track the status of your ticket in the Ticketing Section, where the current status will be displayed
(Pending, In Progress, Closed).
 

4. Can I update a ticket after submission?

Yes, you can update a ticket by adding comments or additional details to it.
 

5. How do I view the details of a ticket?

Click on any ticket in the Ticketing Section to view its full details, including the title, description, and status.