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Wellbeing

Summary

Plumm offers a variety of tools designed to support users' mental health and well-being. These features range from text-based therapy sessions to tools that help users manage their emotions, relaxation, and personal growth.

In this article

  • Before you begin
  • Step 1: Using the "Ask a Therapist" Feature
  • Step 2: Accessing Therapy Services
  • Step 3: Using the Coaching Service
  • Step 4: Exploring Meditations and Soundscapes
  • Step 5: Tracking Your Mood
  • Step 6: Accessing Crisis Support
  •  Frequently Asked Questions (FAQ)

Before you begin

To use Plumm's mental health features, you must be a registered user with an active Plumm account. Some services may require additional permissions or eligibility.
  • Supported roles: Employees with access to the relevant services
  • Permissions: Depending on your organisation's settings, you may need to ensure your account has access to the specific mental health and well-being services.

Step 1: Using the "Ask a Therapist" Feature

  1. Go to the "Ask a Therapist" section.
  2. Click on the “Start Session” button to initiate a text-based conversation.
  3. Describe your concerns or questions to the therapist.
  4. Wait for the therapist's response, and continue the conversation as needed for support.

Step 2: Accessing Therapy Services

  1. Navigate to the "Therapy" section within the platform.
  2. Choose the therapist you would like to book a session with (based on availability or specialty).
  3. Select a convenient time for your session and confirm your booking.
  4. Participate in the session at the scheduled time. Therapy services are conducted through text, voice, or video based on the option selected.

Step 3: Using the Coaching Service

  1. Go to the "Coaching" section of your dashboard.
  2. Select a coach or goal-setting module that suits your needs.
  3. Book a coaching session at a time that works for you.
  4. Work with the coach to achieve personal goals, improve life skills, and manage challenges effectively.

Step 4: Exploring Meditations and Soundscapes

  1. Navigate to the "Meditations" or "Soundscapes" section.
  2. Choose from a variety of guided meditation sessions or relaxing sound environments.
  3. Play the audio and follow along with the instructions to help you relax, practice mindfulness, or improve focus.

Step 5: Tracking Your Mood

  1. Go to the "Mood Tracker" section in the app.
  2. Log your emotional state regularly to track patterns in your mood.
  3. Review the trends over time to gain insights into your mental health and well-being.

Step 6: Accessing Crisis Support

  1. If you are in immediate need of assistance, go to the "Crisis Support" section.
  2. Select the appropriate resource or contact number for urgent help.
  3. Plumm connects you with available services for immediate emotional support and guidance.

Frequently Asked Questions (FAQ)

1. Who can use these features?

All registered Plumm users with an active account have access to these mental health tools. Permissions may vary depending on your organisation's settings.
 

2. Is "Ask a Therapist" available 24/7?

Yes, "Ask a Therapist" provides continuous access, but response times may vary based on therapist availability.

3. Can I get immediate help in a crisis?

Yes, the "Crisis Support" feature connects you to immediate resources for emergency mental health situations.

 

4. Do I need to book an appointment for Therapy or Coaching?

Yes, both therapy and coaching services require an appointment. Choose a time that works best for you and confirm the session.

5. How do I track my mood over time?

Use the "Mood Tracker" feature to regularly log your mood and review trends over time to gain insights into your emotional health.

6. Can I change my coach or therapist?

Yes, you can choose a different therapist or coach at any time, depending on availability and preferences.


7. Are these services confidential?

Yes, all sessions, whether with a therapist, coach, or through any other service, are confidential and follow privacy protocols.