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Manage Team Shift Change Requests - Admin

Summary

The Team Request tab lets managers and admins review all submitted shift change requests from their team. You can filter, search, approve, or decline requests individually using built-in tools — all based on your permissions.

In this article

  •  Before you begin
  •  Step 1: Open and search the Team Request tab
  •  Step 2: Review request details
  •  Step 3: Approve or decline a request
  •  Frequently Asked Questions (FAQ)

Before you begin

This feature is available only to users with Team Rota > Team Request permission. Admin can see all user data.
You must:
  •  Be an Admin or Manager with shift approval rights
  • Use the Plumm desktop platform (Team Request not accessible on mobile)

Step 1.Open and search the Team Request tab

Go to Rota > Team Request
Use the Search bar at the top left to filter by employee name
Click the Download icon beside the search bar to export the list of shift requests
The table includes the following columns:

  • Request By – The name and profile image of the employee who made the request
  • Department – The department of the requesting employee
  •  Location – The registered work location (e.g. Pune - India, Maharashtra - India)
  • Shift Name – The name of the requested shift (e.g. Policy 1, WeekOff, Half Hour)
  • From Date – The first date the shift applies to
  •  To Date – The last date the shift applies to
  • Request Date – The date the request was submitted
  • Note – A note added by the employee during request submission
  • Status – Shows the current request status: Pending, Approved, or Declined

Step 2. Review request details

Scroll through the paginated list of requests (pagination buttons appear at the bottom)
Check the Note column for any context or reasoning provided by the employee
Statuses update in real-time once action is taken
To take action, click the three-dot icon at the end of a request row

Step 3. Approve or decline a request

  • Click the three-dot icon next to a pending request
  • Select either:
  • Approve
  • Decline
  • A confirmation popup will appear:
  • For Approve: Confirm with the "Approve Request" message
  • For Decline: Confirm with the "Decline Request" message
  • Click Confirm to finalise the action, or Cancel to return
  • Note: Once confirmed, the action cannot be undone.

Frequently Asked Questions (FAQ)

1. Who can submit a shift change request?

 Any employee with access to the Team Rota module can submit a request, depending on your company’s permissions.
 

2 . Can admins see all requests?

 Yes. Admins can see all user data and managers with approval rights can see requests for their teams.
 
 

3. Can employees cancel or edit a submitted request?

Employees may cancel a pending request themselves. Once approved, any changes must be requested via a manager or HR.
 
 

4. How do employees know if their request is approved or declined?

 Statuses update in real-time in the Team Request tab, and employees may also receive a notification or email.
 
 

5. Can a request be reversed after approval or decline?

 No. Once a request is confirmed as approved or declined, the action cannot be undone.