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Clock-In and Clock-Out Issues in My Attendance

Summary

This article explains common reasons why clock in or clock out may fail or behave unexpectedly on My Attendance. It covers the messages Plumm displays on the web, what they mean, and what to check with your administrator.

For day-to-day use of the page, see My Attendance. Mobile and kiosk clock in follow separate policy rules.

In this article

  • Before you begin
  • Troubleshooting clock in and clock out
  • Navigate to My Attendance
  • Clock card disabled
  • Web clock-in validation messages
  • Comment, project, and task requirements
  • Mobile-only restrictions
  • Frequently Asked Questions (FAQ)

Before you begin

Attendance must be included in your organisation's Plumm contract, and you must have access to My Attendance.

Web clock in on My Attendance requires:

  • An attendance policy assigned to you.
  • A shift assigned to you.
  • Web Clock In enabled in your attendance policy.

Mobile and kiosk clock-ins are recorded elsewhere. They appear as logs on your day panel but cannot be started from My Attendance on the web.

Troubleshooting clock in and clock out

Most clock-in and clock-out issues are caused by missing setup or attendance policy settings managed by your administrator.

If the clock card is disabled, hover over it to see the tooltip explaining why you cannot clock in.

Navigate to My Attendance

Go to Apps (9-dot menu) > PRODUCT SUITE > Attendance > Time > My Attendance.

The clock card appears above the attendance calendar.

  • The play icon starts Clock In.
  • The pause icon starts Clock Out.
  • The status displays Clock In or Clock Out, depending on your current attendance status.

Clock card disabled

If you cannot use the clock card, hover over it to see the reason.

Shift not assigned

Plumm displays:

Shift Not Assigned: It appears that you do not have a shift assigned to your account. Please contact your HR department to resolve this issue before clocking in

Your administrator must assign a shift to your account before you can clock in.

Attendance policy not assigned

Plumm displays:

Attendance Policy Not Assigned: It seems that no attendance policy is assigned to your account. Please reach out to your HR department to ensure that your attendance policies are correctly set up before proceeding

Your administrator must assign an attendance policy to your account.

Web Clock In disabled

Plumm displays:

Web Clock In is currently disabled in the attendance policy settings. Please contact your HR department for further assistance

Web Clock In is disabled in the Admin Attendance settings for your attendance policy. Contact your administrator or HR team if you need web clock-in access.

Web clock-in validation messages

Early clock in

If you try to clock in before the permitted time, Plumm may display:

Your clock in will start from {time} for your shift.

This appears when Allow employees to clock in within {X minutes} before the shift start time is enabled in Admin Attendance.

Wait until the permitted clock-in time and try again.

IP address restriction

If your attendance policy restricts web clock in by IP address, Plumm checks your IP when you save Clock In.

You may see:

Your current IP address is not available or invalid.

or

Your current IP address ({ip}) is outside the range of permitted IP networks.

Connect from an approved office network or ask your administrator to review the IP settings in Admin Attendance.

Web clock in uses your IP address for this restriction. It does not use your map location.

Already clocked in or out on another device

Plumm may display:

You're already clocked in on a another device

or

You're already clocked out on a another device

Finish or refresh your attendance session on the other device, then try again.

Mandatory comment

If a Comment is required when you clock in or out and you leave it empty, Plumm displays:

Required field

Comments must be fewer than 800 characters. If your comment is too long, Plumm displays:

Comment must be less than 800 characters.

This requirement applies when Comment is mandatory at the time of clock in / clock out is enabled under Web Clock In in Admin Attendance.

Successful clock in or clock out

After a successful clock in, Plumm displays:

Clocked in successfully.

After a successful clock out, Plumm displays:

Clocked out successfully.

Comment, project, and task requirements

The Project and Task fields appear when Allow to add project and task is enabled in Admin Attendance and Project Management is active for your organisation.

The empty option for these fields is Select.

If you select a project that has no assigned tasks, Plumm displays:

No task is assigned.

If these settings are disabled, Project and Task are hidden during web clock in and Regularise adjustment requests.

Web clock in does not ask for your location. Location checks apply to mobile clock in, not My Attendance on the web.

Mobile-only restrictions

The following restrictions apply to the Plumm mobile app rather than web clock in on My Attendance. They can still affect the attendance logs you see on your day panel.

Geofencing

When geofencing is enabled for mobile clock in, you can clock in or out only within configured locations.

If you cannot clock in through the mobile app when you are outside the permitted location, contact your administrator about your organisation's location settings.

Approval for the first clock in of the day

When Approval mandatory for the first clock in of the day is enabled, your first mobile clock in may require manager approval before the attendance is recorded.

Automatic clock in and out

When Automatic clock-in/out when employee moves in/out of geo location is enabled:

  • Leaving the configured geofence can automatically clock you out.
  • Entering the configured geofence can automatically clock you in, except for the first clock in of the day.

Contact your administrator if an automatic mobile clock in or clock out occurs unexpectedly.

Frequently Asked Questions (FAQ)

  • Why is Clock In disabled on My Attendance?
    You need an assigned shift, an attendance policy, and Web Clock In enabled. Hover over the clock card to see the exact reason.
  • Why am I blocked by my IP address on the web?
    Your attendance policy restricts web clock in to approved IP ranges. Connect from an approved network or ask your administrator to review the settings. Web clock in does not use your map location.
  • Why do I need a comment to clock in?
    Mandatory comments are enabled for web clock in under your attendance policy. Enter the required comment before saving.
  • Why are Project and Task missing?
    Allow to add project and task may be disabled, or Project Management may not be enabled for your organisation.
  • Can I clock in from My Attendance using mobile or kiosk clock in?
    No. My Attendance starts web clock-ins only. Mobile and kiosk clock-ins are started elsewhere but still appear in the day's attendance logs.
  • Why did my mobile clock in not appear straight away?
    The first mobile clock in of the day may require approval when that setting is enabled.
  • Why was I automatically clocked out on mobile?
    Automatic geofence clock out may be enabled. Contact your administrator if the clock out was unexpected.
  • Where can I correct an incorrect clock time?
    Use Regularise on the My Attendance tab to submit a correction, then track the request through Attendance Request. See the My Attendance and Attendance Request articles for more information.