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Company Device Management (Admin/Super Admin)

Summary

This article outlines the features and functionality of the Company Device tab, which is designed for Admins and Super Admins to manage all devices across the organization. It helps track, request, assign, approve, and maintain full visibility over the organization's device inventory, ensuring compliance, visibility, and better management of hardware assets.

In this article

  • Before you begin
  • Adding and Managing Devices
  • Device Lifecycle Management
  • Device Audit Log
  • Frequently Asked Questions (FAQ)

Before you begin

  • Only Admin or Super Admin roles have full access to the Company Device tab.
  • The Company Device tab enables the management of all devices in the inventory, including laptops, phones, desktops, etc.
  • Devices in the inventory are tracked through their lifecycle, from issuance to retirement.

Adding and Managing Devices

Admins can add, edit, or delete devices from the company’s inventory. When adding a new device, the following details are recorded:
  • Device Name: Identify the type or model.
  • Device Type: Laptop, phone, desktop, etc.
  • Model: Specific model or configuration.
  • Serial Number: Unique identifier for the device.
  • Condition: Choose from New, Good, Repair Needed, or Retired.
  • Assigned To: Employee the device is assigned to.
  • Status: Device availability status (Available, Assigned, Under Repair, Retired).
  • Purchase Date: When the device was bought.
  • Cost: The purchase cost of the device.
  • Vendor/Dealer: The supplier of the device.
  • Warranty Expiry Date: The warranty expiration.
  • Location: Where the device is being used.
  • Operating System: OS details (e.g., Windows, macOS).
  • Device Image/Attachment: Upload image or document related to the device.

Device Lifecycle Management

Admins are responsible for tracking the full lifecycle of a device:
  1. Issuance: Assigning a device to an employee.
  2. Condition Tracking: Maintain records of the device's condition (e.g., repairs or upgrades).
  3. Return: When an employee returns a device, its status is updated, and the condition is checked.
  4. Retirement: Devices that are no longer in use should be retired from the inventory.

Device Audit Log

An Audit Log is automatically maintained for every action related to devices. This includes:
  • Device assignments, edits, returns, and retirements.
  • The history provides traceability and helps maintain compliance.

Team Request Visibility

Managers can see the status of pending, approved, or denied requests for their team members:
  • Status Indicators: Devices requested, under review, approved, or rejected are tracked in real time.
  • Request History: Managers can see a history of previous device requests for team members.

Frequently Asked Questions (FAQ)

1.Can I delete a device from the inventory?

 Yes, Admins can delete devices from the inventory if they are no longer in use or if there was an error in the listing.
 
 

2.How do I track the condition of a device?

 The device condition can be tracked by selecting options like ‘New’, ‘Good’, ‘Repair Needed’, or ‘Retired’ under the device details.