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Complete Course on behalf of Learners and track progress

Summary

As a course trainer, you can track learner progress and complete sign-offs directly from the Course Library. This ensures both the trainer and learner confirm course completion, after which the learner is marked as completed and receives a confirmation email.


In this article

  • Before you begin
  • Step 1:  View learner progress
  • Step 2: Sign off as trainer and collect learner sign-off
  •  Frequently Asked Questions (FAQ)

Before you begin

 You must be assigned as the Trainer for the course. The learner must be enrolled, and ideally have completed the course to begin the sign-off process.

Step 1. View learner progress

  1. Go to the Course Library
  2. Locate the course you’re a trainer for
  3. Click the three-dot menu and select View Progress
  4. On the Learner Progress page, view:
    • Completion status
    • Start and end dates
    • Progress bars
    • Certificate availability
  5. Click on any learner’s row to open their Acknowledgement pop-up

Step 2.  Sign off as trainer and collect learner sign-off

  1. In the pop-up, fill in required details:
    • Quiz Score (if applicable)
    • Duration the learner took to complete the course
  2. Scroll to the Sign Offs section
  3. For Trainer:
    • Choose Draw, Image, or Type to complete your sign-off
    • Or tick Use Previous Sign if you’ve signed before
    • Tick the declaration box confirming evidence collection
  4. For Learner:
    • Ask the learner to complete their signature in one of the three modes
    • Ensure they tick the attendance confirmation box
  5. Click Save to finalise
  6. Once both signatures are submitted, the learner will:
    • Be marked as Completed
    • Receive a confirmation email
    • Be eligible for a certificate (if enabled)

Frequently Asked Questions (FAQ)

1. Who can access the View Progress option?

Only users assigned as the Trainer for that course will see the View Progress option in the Course Library.

2. Do both trainer and learner need to sign off?

Yes. Both must complete the sign-off for the course to be marked as completed.

 3. Can I change quiz scores or duration later?

No. Once saved, you cannot edit quiz score or duration. Please review carefully before saving.


 4. Does signing off generate certificates automatically?

Only if the certificate feature is enabled for the course. Otherwise, you can manually download it from the Learner Progress view.

5.Will the learner get notified after sign-off?

Yes. Once both signatures are saved, the learner will receive an email notification confirming their course completion.