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Forgot Password

Summary

 If you've forgotten your password, you can easily reset it by following these simple steps. This process will guide you through receiving a reset code and setting a new password.

In this article

  • Before you begin
  • Step 1: Navigate to the Login Page
  • Step 2: Enter Registered Email ID
  • Step 3: Receive a Code
  • Step 4: Enter the Code and New Password
  • Step 5: Click "Reset Password"
  •  Frequently Asked Questions (FAQ)

Before you begin

  • Ensure you have access to the email address associated with your account.
  • You will need access to your email inbox to retrieve the verification code.

Step 1. Navigate to the Login Page

  1. Go to the login page of the platform.
  2. Click on the “Forgot Password” link, typically found below the password entry field.

Step 2. Enter Registered Email ID

  1. On the next screen, you will be prompted to enter the email address associated with your account.
  2. Type in your email address carefully and complete the reCAPTCHA verification to confirm you are not a robot.

Step 3. Receive a Code

  1. After submitting your email, check your inbox for a verification code sent to the registered email address.
  2. If you don’t see the email, check your spam or junk folder.

Step 4. Enter the Code and New Password

  1. Return to the password reset page.
  2. Enter the verification code from the email into the provided field.
  3. Set your new password and confirm it by typing it again in the confirmation field.

Step 5. Click "Reset Password"

  1. Once you’ve entered the correct code and new password, click on the “Reset Password” button to finalize the process.
  2. You will now be able to log in using your new password.

Frequently Asked Questions (FAQ)

1.What if I don’t receive the verification code?

Check your spam or junk folder. If you still don’t receive the email, try requesting a new code. If issues persist, contact support.
 

2. Can I reset my password without accessing my email account?

 No, you must have access to the email address associated with your account in order to receive the verification code.

3.How secure is my new password?

Choose a strong password that includes a combination of uppercase and lowercase letters, numbers, and symbols for maximum security.
 
 

4.I forgot the email address linked to my account. How can I reset my password?

 If you're unsure of the email address linked to your account, please contact customer support for assistance.