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How to Update a Candidate’s Phone Number

Summary

 If you have the necessary permissions to access a job and the Hire Pipeline, as well as the permission to edit candidates, you can update a candidate's phone number. Once the phone number is updated, all future communication (such as interview reminders, offers, etc.) will be sent to the new phone number. Please note that past communication, such as messages or calls made to the old number, will not be updated.

In this article

  • Before You Begin
  • Step 1: Access the Candidate Profile
  • Step 2: Edit the Candidate’s Profile
  • Step 3: Update the Candidate’s Phone Number
  • Step 4: Save the Changes

Before you begin

  • You must have the necessary permissions to access the Hire Pipeline and the relevant job.
  • Ensure you have the edit candidate permission. If you do not have these permissions, please contact your system administrator.

Step 1.Access the Candidate Profile

  1. Log in to your system.
  2. Navigate to the Hire Pipeline for the relevant job.
  3. Locate the candidate whose phone number you would like to update.
  4. Click on the candidate card to open their profile

Step 2. Edit the Candidate’s Profile

  1. On the candidate’s profile, click on the action button (usually represented by three dots or an options menu).
  2. From the dropdown menu, click on "Edit Candidate".
  3. This will open the Edit Candidate pop-up window.

Step 3.Update the Candidate’s Phone Number

  1. In the Edit Candidate pop-up, you will see a field for the candidate’s phone number.
  2. To update the phone number, simply enter the new phone number in the relevant field.

Step 4. Save the Changes

  1. Once you’ve updated the phone number, click Save to apply the changes.
  2. The new phone number will now be used for all future communication with the candidate.

Important Note:

  • All future communication (such as calls or text reminders) will be directed to the updated phone number.
  • However, no updates will be made to past communications sent to the old phone number. Any previous messages or calls made to the old number will remain unchanged.

    Frequently Asked Questions (FAQ)

    1. How can I update a candidate’s phone number?

    You can update a candidate’s phone number by navigating to their profile in the Hire Pipeline, clicking the "Edit Candidate" option, and updating the phone number field with the new number. Once edited, save the changes to update the candidate's profile.
     

    2 .What happens after I update the candidate’s phone number?

    Once you update the candidate's phone number, all future communication, including interview reminders, offers, or calls, will be directed to the new phone number. The previous phone number will not receive any new communication.

    3. Will past communications be updated with the new phone number?

    No, past communications (such as messages or calls made to the old number) will remain unchanged. Only future communication will be directed to the new phone number.
     

    4. Do I need special permissions to update a candidate’s phone number?

    Yes, you must have the edit candidate permission in the Hire Pipeline. If you do not have these permissions, please contact your system administrator to request access.
     
     

    5.Can I update the phone number for a candidate at any time?

    Yes, you can update the candidate’s phone number at any time by following the same process. Simply navigate to the candidate’s profile, click "Edit Candidate", and update the phone number.
     
     

    6.What happens if I accidentally update the wrong phone number?

    If you accidentally update the wrong phone number, you can correct it by following the same process: navigate to the candidate's profile, click "Edit Candidate", and enter the correct phone number. The new number will be used for future communication.