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A Guide to Using the 'How to Videos' Feature

Summary

The "How To Videos" feature in Plumm provides users with easy-to-follow, step-by-step video tutorials that guide them through various platform functionalities. These videos cover everything from basic actions to more complex tasks, helping users navigate and utilise the platform efficiently.


In this article

  •  Before you begin
  • Step 1: Accessing How to Videos
  • Step 2: Viewing a Video
  • Frequently Asked Questions (FAQ)

Before you begin

  • You must be logged into your Plumm account to access the "How to Videos" feature.
  • The "How to Videos" appears at the top-right corner of the dashboard, under the question mark (?) icon.
  • The video library is available to all users with an active Plumm account, and no special permissions are required to access it.

Step 1: Accessing How to Videos

  1. Log into your Plumm account using your credentials.
  2. Once logged in, navigate to the top-right corner of your dashboard, where you will see a question mark (?) icon.
  3. Click the question mark icon to open a dropdown menu.
  4. From the dropdown menu, select the "How To Videos" option.
  5. This will redirect you to the video library, where you can browse through various video tutorials organised by categories (e.g., Profile Management, Time Off Requests, General Platform Navigation, etc.).

Step 2: Viewing a Video

  1. In the "How to Videos" section, you can either browse through the listed categories or use the search bar to find the specific video you need.
  2. Once you locate the video, click on it to start playing.
  3. The video will guide you through the relevant steps, showing you how to complete the task. It may feature on-screen instructions, visual cues, and audio explanations to make the process as clear as possible.
  4. Follow along with the video, pausing or rewinding if needed to fully understand each step.
  5. After watching the video, you can proceed with the actions in Plumm based on what you've learned.

Frequently Asked Questions (FAQ)

1. How can I access the "How to Videos"?

To access the "How to Videos," click the question mark icon located at the top-right corner of the Plumm portal. From the dropdown menu, select "How to Videos" to access the library.
 

2.What topics do the "How to Videos" cover?

The "How to Videos" feature covers a wide range of platform functions, including but not limited to:
  • Profile setup and management
  • Requesting and managing time off
  • Using specific tools within the platform
  • General navigation of Plumm's user interface
  • How to handle specific tasks like submitting reports or updating personal details.

3.Can I watch videos on my mobile device?

Yes, the "How to Videos" feature is available on both desktop and mobile devices, so you can watch the tutorials on the go and learn while away from your computer.
 
  

4. Do I need to be an admin to access these videos?

No, all users with an active Plumm account can access the "How to Videos" feature. There are no special admin permissions required.

 

5.Is there a limit to how many videos I can watch?

There is no limit to the number of videos you can watch. You are free to explore and learn as much as needed, at any time. The videos are available 24/7 for your convenience.
 
 

6.Are the videos updated regularly?

Yes, the "How to Videos" library is regularly updated to reflect any new features, changes, or improvements to the Plumm platform, ensuring you always have up-to-date guidance.
 
 

7.Can I get additional support if I don’t understand something in the video?

If you need further clarification or assistance after watching a video, you can reach out to your Admin or contact us for additional help. You can also access our Knowledge base for more information or get in touch with support if you have any unresolved issues.