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Include Internal Users in Emails

Summary

This guide explains how to include internal users in the CC and BCC fields when sending emails to candidates. This ensures your team members are kept in the loop without sending them separate emails.

In this article

  • Before you begin
  • Step 1: Add internal users to the CC field
  • Step 2: Add internal users to the BCC field
  • Frequently Asked Questions (FAQ)

Before you begin

  • Ensure you are logged into your Plumm account.
  • You must have access to the candidate's profile and the Message module.
  • You must have permission to send emails

Step 1: Add internal users to the CC field

  1. Navigate to the Candidate Overview page for the candidate you want to send an email to.
  2. Click the New Message button to open the email composer.
  3. In the email composer, find the CC field located below the To field.
  4. Click on the CC field to search for internal users from your organisation.
  5. Select the internal users you wish to include in the CC field. These users will receive a visible copy of the email.

Step 2:  Add internal users to the BCC field

  1. Similarly, click on the BCC field below the CC field.
  2. Search for and select internal users to add them to the BCC list.
  3. The recipients in the BCC field will receive the email, but their addresses will not be visible to other recipients.

Frequently Asked Questions (FAQ)

1. Can I include multiple internal users in the CC or BCC fields?

Yes, you can add multiple internal users by searching and selecting their names in both the CC and BCC fields.

2 . What is the purpose of the CC field?

The CC (Carbon Copy) field allows you to include internal users in the email who need to be informed about the message, and their email addresses will be visible to all recipients.

 

3. What is the purpose of the BCC field?

The BCC (Blind Carbon Copy) field allows you to add internal users without revealing their email addresses to other recipients.

4. How do I add internal users to the email?

You can search for internal users in the CC or BCC field by typing their name or email address, and selecting them from the search results.

5. Can I send an email to both internal and external recipients?

Yes, you can add internal users to the CC or BCC fields while including external recipients in the To field.