Messages
Summary
Messages is the Hire inbox for communicating with candidates by email. Open it from the Hire sidebar to view candidate conversations by job, send or draft emails, reply to messages, manage email actions, and track candidate communication.
This article provides an overview of Messages. See the related Messages articles for sending emails, drafts, attachments, CC and BCC, filters, flags, pins, and read status.
In this article
- Before you begin
- Opening Messages
- Selecting a job
- Opening a candidate thread
- Reading or composing messages
- Frequently Asked Questions (FAQ)
Before you begin
Hire must be included in your organisation’s contract.
Open Hire from the 9-dot menu.
The control label is:
Apps
You need:
- View Message permission to see Messages in the Hire sidebar.
- Send Message permission for:
- New Message
- Draft
- Send
- Reply
- Reply All
- Search
- Filter list
- View Candidate permission to load candidate emails when expanding a candidate.
Admin and SuperAdmin users can still see Messages when the package is not:
Mental Health;L & D
Opening Messages
Log in to Plumm.
Open the 9-dot menu.
The control label is:
Apps
Under PRODUCT SUITE, select Hire.
Select Messages.
The page title is:
Messages
The inner menu title is:
Hire
Selecting a job
The left column heading is:
Jobs
A count displays the number of open jobs available to you.
Job visibility
Admin and SuperAdmin users can see all active jobs where:
Position Status = OPEN
Other users can see OPEN jobs where their user ID is included in:
AccessBy (Job Visibility)
Each job row displays:
- Job title
- Candidate count
The first available job is selected when Messages loads.
Scroll through the Jobs list to load additional jobs.
Opening a candidate thread
The middle column heading is:
Candidates
This heading is displayed when you have Send Message permission.
Each candidate row displays:
- Candidate photo
- Full name
- Message count
Select a candidate to open their email thread.
Emails load 10 at a time.
Select Show More to load the next page of emails.
If the candidate has no emails, Plumm displays:
Start New Message
The empty reading pane displays:
Nothing to show here yet
Reading or composing messages
Select an email to open it in the right panel.
Draft emails open directly in the compose form.
New Message
Select New Message to open compose.
The tooltip is:
New Message
You need Send Message permission.
Email templates
Select Template to fill:
- Subject
- Body
using a Hire email template.
From
The From field is read-only.
With email integration enabled, it displays:
EmailName <EmailAddress>
Without email integration, it displays:
FirstName From CompanyName noreply@heyplumm.com
Plumm also displays the warning:
Emails will be sent from a 'no-reply' address unless you integrate your email. Once integrated, emails will be sent from your connected email, and candidate replies will be visible on the candidate overview page and Message module.
The link directs to:
/admin/integrations
Candidate Overview Messages
You can also open the same candidate conversation from Candidate Overview.
The tab label is:
Messages
Frequently Asked Questions (FAQ)
- Is Messages the same as Candidate Overview Messages?
They use the same email actions, including send, draft, flag, pin, and read status. Messages organises conversations by open job, while Candidate Overview Messages focuses on one candidate. - Who can see which jobs?
Admin and Super Admin users can see all OPEN jobs for the company. Other users can only see OPEN jobs available through Job Visibility. - Do paused or archived jobs appear?
No. The Jobs list only loads active jobs with Position Status OPEN. - Why can I see Messages but cannot send an email?
Viewing Messages requires View Message permission. Sending emails requires the separate Send Message permission. - Can I access Messages without opening a candidate?
Yes. You can open the Messages page and select jobs first. Candidate emails load after selecting a candidate.
