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Send Create Password Email

Summary

 The Send Create Password Email option is used to send a password creation email to users who have not yet set a password for their account. If the user has already set a password, a pop-up will appear, informing you that the user has already signed up and offering an option to reset the password if necessary.


In this article

  • Before you begin
  • Step 1: Sending the Create Password Email
  • Step 2: Handling users who have already set a password
  •  Frequently Asked Questions (FAQ)

Before you begin

  • You can send a Create Password Email to users who have not yet set a password for their account.
  • This feature is typically used when a user is newly added, or their account is pending password setup.

Step 1. Sending the Create Password Email

  1. In the My People section, locate the user who has not set a password for their account.
  2. Click on the Action button (three dots) next to the user’s name.
  3. Select Send Create Password Email from the drop-down menu.
  4. The system will send an email to the user with a link to set their password.

Step 2. Handling users who have already set a password

  1. If you attempt to send the Create Password Email to a user who has already set their password, a pop-up message will appear.
  2. The pop-up will inform you that the user has already signed up.
  3. It will also provide an option to reset the password if needed.
  4. If you need to reset the user’s password, click Reset Password, and the system will send an email with a link to create a new password.

Frequently Asked Questions (FAQ)

1.What happens if the user has already set a password?

 If the user has already set their password, a pop-up message will appear, informing you that the user is already signed up and offering an option to reset their password if necessary.
 

2.Can I reset the user's password after sending the "Create Password" email?

 Yes, if the user has already set their password, you can choose the Reset Password option from the pop-up to send them a link to reset their password.

3.What should I do if the user does not receive the "Create Password" email?

If the user doesn't receive the email, ensure their email address is correct and check for any email delivery issues, such as spam filters. You can resend the Create Password Email if needed.
 
 

4.Is this option available for all users?

The Send Create Password Email feature is available for users who have been added but not yet set up their password.