Therapist’s Terms of Use

This Plumm agreement (the "Agreement") contains the terms and conditions that govern your access to and use of the services and is an agreement between you or the business you represent and Plumm. By registering for or using the services, you (on behalf of yourself or the business you represent) agree to be bound by the terms of this agreement, including the service terms and program policies that apply for each country for which you register or elect to use a service (in each case, the "Elected country"). This is a legal agreement between you (referenced herein as “you/you”, “therapist” or “user” or with “your”) and Plumm Ltd (referenced herein as “plumm”), that applies each time you access or use https://app.Heyplumm.Com (“website”). Please read these terms of use (“agreement”), which encompasses our privacy policy, carefully because they govern your access to and use of the content (“plumm materials”) as independently contracted therapists, provided through this website. Plumm is willing to allow you to use this website only on the condition that you accept and agree to all of the agreement contained herein. If for any reason, you are unable or unwilling to agree to this agreement, you agree that your permission has been revoked to access or use this website and agree to cease using or attempting to use this website immediately.

1. Enrollment click here to copy this link

   To begin the enrollment process, you must complete the registration process for one or more of the Services. Use of the Services is limited to parties that can lawfully enter into and form contracts under applicable Law (for example, the Elected Country may not allow minors to use the Services). As part of the application, you must provide us with your (or your business') legal name, address, phone number, and e-mail address. We may at any time cease providing any or all of the Services at our sole discretion and without notice.

2. Service Fee Payments; Receipt of Sessions Proceeds click here to copy this link

   General Details

   Fee details are described below. You are responsible for all of your expenses in connection with this Agreement (if any). To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Plumm ("Your Credit Card"), or valid bank account information for a bank account or bank accounts acceptable by Plumm (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account"), or Stripe account details (“Your Stripe account”) or Stripe account details (“Your Stripe Account”). You will use only a name you are authorized to use in connection with a Service and will update all of the information you provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete, and valid. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise). All payments to you will be remitted to your Stripe Account; or your Stripe Account; or to your Bank Account through a banking network; or by other means specified by us.

   Payments

   If we determine that your actions or performance may result in returns, chargebacks, claims, disputes, violations of our terms or policies, or other risks to Plumm or third parties, then we may in our sole discretion withhold any payments to you for as long as we determine any related risks to Plumm or third parties persist; or decline the payments. For any amounts that we determine you owe us, we may (a) charge Your Credit Card or any other payment instrument you provide to us; (b) offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you or amounts we may owe you; (c) invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt; (d) reverse any credits to your Stripe Account or to your Bank Account through a banking network; or (e) collect payment or reimbursement from you by any other lawful means. If we determine that your account has been used to engage in deceptive, fraudulent, or illegal activity, or to repeatedly violate our policies, then we may in our sole discretion permanently withhold any payments to you. Except as provided otherwise, all amounts contemplated in this Agreement will be expressed and displayed in the United States Dollar, and all payments contemplated by this Agreement will be made in the United States Dollar.

   Therapist Charges

   Plumm does not charge therapists any signing up fee, registration fee or listing fee. We do not charge any commission to the therapists who register with us. We have fixed payouts for every successfully completed online therapy session. The fixed payout for therapists is based on the region that they are located in.

   Successfully Completed Sessions

   A successfully completed session is defined as a session which:

   1. Exceeds the minimum threshold of 60 minutes of being connected with the client;

   2. The session has not been booked using a promo code that offers clients a 100% discount or is termed as ‘free session’ during marketing activities including but not limited to promotions;

   3. the right to bring, make, oppose, defend, appeal proceedings, claims or actions and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of the Assigned Rights whether occurring before, on, or after the date of this Agreement.

   4. There has been a complete payment received from the client booking the session in the total amount due as per final due amount including any promo codes that may have been applied during the time of booking;

   5. The client has submitted a rating and review for the session after termination of the session after the minimum threshold of 30 minutes has elapsed.

   Wait Period For Requesting Payout

   Therapists may view and request for payout after 24 hours have elapsed post successful completion of the session.

   The period of 24 hours post successful completion of the session is reserved for clients to raise a claim for refund for the paid amount. Consequently, this session shall be termed as ‘unsuccessful’ and shall not yield a payout for the Therapist for such a session. Clients are free to raise a refund request for any reason deemed suitable for them in their understanding. Plumm reserves the right to process such claims at our sole discretion and without explanation or reason provided to the Therapist.

   Plumm Offering Discounts And Promo Codes

   Plumm reserves the right to offer discounts to Clients as a part of our marketing activities. We may, from time-to-time offer and advertise discounts and promotions to the client and you as a Therapist, accept a discount according to the discount percentage and duration of the discount set by Plumm. A session may be booked at a discount using a promotional code (also referred to as ‘Promo Code’) or by the use of the vouchers. A discount may be a percentage off on the subscription plan or a fixed amount

   The terms that shall apply to such sessions are as follows:

3. Term and Termination click here to copy this link

   The term of this Agreement will start on the date of your completed registration for or use of a Service, whichever occurs first, and continue until terminated by us or you as provided in this Agreement (the "Term"). We may terminate or suspend this Agreement or any Service for any reason at any time by notice to you. You may terminate this Agreement or any Service for any reason at any time by the means then specified by Plumm. Termination or suspension of a Service will not terminate or suspend any other Service unless explicitly provided. Any terms that expressly survive according to the applicable Service Terms will also survive termination. Plumm may, at any time, transfer, sub-contract or otherwise deal with our rights and/or obligations under this Agreement without notifying you or obtaining your consent.

   You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under the Agreement under ANY circumstance. If a provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that specific part will be deemed to be deleted, and the rest of the provision will continue in effect.

4. License To Use This Website click here to copy this link

   You grant us a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all of Your Materials, and to sublicense the foregoing rights to our Affiliates and operators of Plumm Affiliate Program; provided, however, that we will not alter any of Your Trademarks from the form provided by you (except to re-size trademarks to the extent necessary for presentation, so long as the relative proportions of such trademarks remain the same) and will comply with your removal requests as to specific uses of Your Trademarks (provided you are unable to do so using standard functionality made available to you via the applicable Plumm website(s) or Service); provided further, however, that nothing in this Agreement will prevent or impair our right to use Your Materials without your consent to the extent that such use is allowable without a license from you or your Affiliates under applicable Law (e.g., fair use under United Kingdom copyright law, referential use under trademark law, or valid license from a third party).

   Subject to your compliance with this Agreement, Plumm provides to you a personal, revocable, limited, non-exclusive, royalty-free, and non-transferable license to utilize this website as an independently contracted Therapist of healing services. Unless otherwise stated, Plumm owns the intellectual property rights published on this website and all materials used on https://app.heyplumm.com. Subject to the terms below, all these intellectual property rights are fully reserved and belong to Plumm even if they are created by you during the performance of your services utilizing our website.

   You may view, download for caching purposes only, and even print pages, files or other content from our website for your own personal use, subject to the restrictions set out below and elsewhere in this agreement.

   If any of our content is made available for redistribution, it may only be redistributed within your home or organization if you have made your session payments in full and have no chargebacks with Plumm. Additionally, we may, from time to time, give you permission to advertise your services on our website but you must obtain expressed, written permission to do so.

   By acting as an independent contractor, you agree not to record your interactions with those you meet on our website or to utilize our intellectual property for advertisement purposes without expressed, written consent from us. In addition, you agree that Plumm has complete authority to use your profile in any manner, and with all the content related to your online profile, for their marketing and advertising purposes with or without prior notice to you.

   Assignment Of Content

   Where you create content for Plumm, including courses and other video or audio content in whatever form or medium, or any written materials whatsoever including written course content, workbooks and articles (together, the “Content”), you hereby agree to assign to Plumm, on creation, absolutely with full title guarantee any and all right, title and interest in and to the intellectual property rights and any other proprietary rights existing in the Content (the “Assigned Rights”) including:

   1. all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and the absolute entitlement to any registrations granted pursuant to any of those applications;

   2. any and all goodwill attaching to the Assigned Rights; and

   3. the right to bring, make, oppose, defend, appeal proceedings, claims or actions and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of the Assigned Rights whether occurring before, on, or after the date of this Agreement.

   Insofar as the intellectual property rights in the Content do not vest under this Agreement, you hold the legal title in the Assigned Rights on trust for Plumm. You shall perform (or procure the performance of) all further acts and things, and execute and deliver (or procure the execution or delivery of) all further documents, required by law or which Plumm requests, to vest in Plumm the full benefit of the right, title and interest assigned to Plumm under this Agreement.

   Use Of Platform

   The features and functionality of the Platform are to be determined solely by us and are subject to change or termination without notice. As a Therapist, you agree and affirm that you are neither our employee, nor our agent, nor our representative. In addition, by agreeing to this agreement you are agreeing to the terms of the Platform privacy policy available at https://app.heyplumm.com/privacy-policy (the "Privacy Policy"). The Privacy Policy is incorporated into and deemed a part of this Agreement. In addition, the same rules that apply regarding changes and revisions of this agreement will apply to changes and revisions of the Privacy Policy. Additionally, in regards to the Privacy Policy, the same rules and stipulations that apply to a Therapist would apply to a Client.

5. Restrictions click here to copy this link

   Notwithstanding the foregoing license grant, you may not modify, translate, decompile, create derivative work(s) of, copy, distribute, disassemble, broadcast, transmit, publish, remove or alter any proprietary notices or labels, license, sublicense, transfer, sell, mirror, frame, exploit, rent, lease, private label, grant a security interest in, or otherwise use in any manner not expressly permitted herein, on this website. Specifically, and by way of illustration and not limitation, you may not separate and use any graphics, interfaces, photographs, audio, video, sounds, artwork, designs, computer code (including HTML code), programs, software, and documentation found on or accessible through this website or from an interaction with one of our users/clients that is not expressly authorized for your use by Plumm.

   Moreover, you may not:

   1. use any “deep link,” “page scrape,” “robot,” “spider,” or any other device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of this website or in any way reproduce or circumvent the navigational structure or presentation of this website in order to obtain or attempt to obtain any of Plumm’ Materials or any other information through any means not purposely made available through this website;

   2. attempt to gain unauthorized access to (a) any portion or feature of this website, (b) any other systems or networks connected to this website, (c) any Plumm server, or (d) to any of the services offered on or through this website, by hacking, password “mining,” or any other illegitimate or prohibited means;

   3. probe, scan, or test the vulnerability of this website or any network connected to this website, nor breach the security or authentication measures on this website or any network connected to this website;

   4. reverse lookup, trace, or seek to trace any information on any other user of or visitor to this website,

   5. take any action that imposes an unreasonable or disproportionately large load on the infrastructure of this website or Plumm ’ systems or networks or any systems or networks connected to this website,

   6. use any device, software, or routine to interfere with (a) the proper working of this website, (b) any transaction conducted on this website, or (c) with any other person’s use of this website,

   7. use this website to harvest, exchange or collect email addresses, contact information, or other user or visitor information unless we provide them to you; in addition you may not ask for contact information from client including but not limited to phone numbers, email addresses, Skype ID, Zoom ID, etc.;

   8. any and all goodwill attaching to the Assigned Rights; and

   9. The Therapist cannot prescribe medications or pharmaceutical drugs to clients on Plumm.

   10. use this website in an unlawful manner or in a manner that could damage, disparage, or otherwise negatively impact Plumm.

6. Liability And Indemnityclick here to copy this link

   By agreeing to this TOU, you acknowledge that Plumm will place you in contact with potential clients from all over the world. By utilizing this website to perform your services, you understand that we are not responsible nor are we liable for any actions, advice, content shared, communication of your services to clients. By using our website and performing your services through our website, you agree that we do not exercise dominion or control over the way you conduct your services. You agree that we are merely providing you with a platform to meet clients and perform your work.

   Where Plumm Is subject to any claim by a third party in connection with your services or any conduct or action by you, you agree that you will indemnify us in respect of all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other [reasonable] professional costs and expenses) suffered or incurred by the Plumm arising out of, or in connection with such claim.

7. Representations click here to copy this link

   You represent and warrant to us that: (a) if you are a business, you are duly organized, validly existing and in good standing under the Laws of the country in which your business is registered and that you are registering for the Service(s) within such country; (b) you have all requisite right, power, and authority to enter into this Agreement, perform your obligations, and grant the rights, licenses, and authorizations in this Agreement; (c) any information provided or made available by you or your Affiliates to Plumm or its Affiliates is at all times accurate and complete; (d) you and your financial institution(s) are not subject to sanctions or otherwise designated on any list of prohibited or restricted parties or owned or controlled by such a party, including but not limited to the lists maintained by the United Nations Security Council, the US Government (e.g., the US Department of Treasury’s Specially Designated Nationals list and Foreign Sanctions Evaders list and the US Department of Commerce’s Entity List), the European Union or its member states, the United Kingdom; or other applicable government authority; and (e) you and all of your subcontractors, agents, and suppliers will comply with all applicable Laws in your performance of your obligations and exercise of your rights under this Agreement.

8. Indemnification click here to copy this link

   You release us and agree to indemnify, defend, and hold harmless us, our Affiliates, and our and their respective officers, directors, employees, representatives, and agents against any claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys' fees) (each, a "Claim") arising from or related to:

   1. your actual or alleged breach of any obligations in this Agreement;

   2. any of Your Sales Channels other than Plumm Sites and Plumm Affiliates, Your Sessions (including their offer, sale, performance, and fulfillment), any actual or alleged infringement of any Intellectual Property Rights by any of the foregoing, and any personal injury, death, or property damage related thereto;

   3. Your Personnel (including any act or omission of Your Personnel or any Claim brought or directed by Your Personnel); or

   4. Your Taxes.

   You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we reasonably determine that any indemnified Claim might adversely affect us, we may take control of the defense at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent, which may not be unreasonably withheld.

   Without prejudice to Plumm’ other rights under this Agreement, if you breach this agreement in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to this website, prohibiting you from accessing this website, blocking computers utilizing your IP address from accessing this website, contacting your internet service provider to request that they block your access to this website, and/or bring legal proceedings against you.

   In fact, at any time, without notice and without cause, we may suspend your account for any reason we deem necessary. We may also bring legal proceedings against you and claim for damages, suspend the funds in your account and prohibit you from accessing them if we determine this is necessary to protect our brand and our clients. By agreeing to this Agreement, you expressly provide us permission to suspend your account without notice and without cause if we find it necessary to protect our business interests.

9. General Release click here to copy this link

   1. The Plumm LTD website(s) and the services, including all content, software, functions, materials, and information made available on or provided in connection with the services, are provided "as-is." as a user of the services, you use the Plumm sites, and the services, at your own risk. to the fullest extent permissible by law, we and our affiliates disclaim:

      1. any representations or warranties regarding this agreement, the services or the transactions contemplated by this agreement, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement;

      2. implied warranties arising out of course of dealing, the course of performance, or usage of trade; and

      3. any obligation, liability, right, claim, or remedy in tort, whether or not arising from our negligence. we do not warrant that the functions contained in the Plumm sites and the services will meet your requirements or be available, timely, secure, uninterrupted, or error-free, and we will not be liable for any service interruptions, including but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion, or settlement of any transactions.

   2. Because Plumm is not involved in transactions between clients and Therapists or other participant dealings, if a dispute arises between one or more participants, each participant releases Plumm (and its agents and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

10. Disclaimers And Limitation Of Liability click here to copy this link

    The Therapist acknowledges and agrees that the Platform is being provided for use "as is", and therefore the Therapist will not have any plea, claim, or demand towards us in relation to the Platform's users, members, properties, limitations or compatibility with the Therapist's needs. The Therapist shall not have any plea, claim or demand against us, with respect to any services the Therapist decides to provide in connection with the use of the Platform. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether expressed or implied.

    Registration, providing Therapist Services and any use of the Platform is being made at the Therapist's sole and entire risk, without warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security, or accuracy. We expressly disclaim all warranties for information posted or transmitted by the Platform's Users and or members.

    The Therapist will bear all the risks associated with the uploading and transmitting material and utilizing the Platform including reliance on its accuracy, reliability or legality. We will not be deemed the Therapist or recipient of any services acquired through the Platform. The Therapist provides Therapist Services at his or her sole and entire risk.

    Under no circumstances, we will be held liable to any Therapist for any indirect, incidental, consequential, special, punitive or exemplary damages, including but not limited to loss of business, revenue, profits, use, data or other economic advantages.

    The Therapist acknowledges and agrees that we disclaim any liability in relation to any claim, suit or action brought by a User in connection with provision of any Therapist Services by a Therapist, including but not limited to representations by the Therapist as to the Therapist's qualifications and advice provided by him or her, through the Platform.

    The Therapist agrees to indemnify and hold us harmless in connection with any such claim and any damages or expenses arising therefrom.

    The Therapist acknowledges and agrees that we disclaim any liability in relation to their online profile being deactivated or deleted from our platform. Plumm reserves the sole right to delete, and/or deactivate, and/or disapprove any Therapist’s profile with or without providing a reason for it.

    The Therapist will be solely responsible for any agreements he chooses to make with a User. We will not be responsible or liable in any way for any agreement made between a Therapist and a User and or for enforcing any such agreement, including but not limited to any agreements in relation to Therapist's fee, and or usage of the Platform in any way other than offered and suggested as the Therapist Service at the Platform. Any agreement a Therapist chooses to get into with a User is at his or her sole responsibility and entire risk. The Therapist acknowledges that he or she will solely be responsible and liable for any damages to any User to whom the Therapist provides services and to any User who suffers damages arising from or connected to such services that he provided to that User. In the event of a dispute regarding any transaction conducted through the Platform the Therapist hereby releases us from all manner of actions, claims or demands and from any and all losses (direct, indirect, incidental or consequential), damages, costs or expenses, including but not limited to, court costs and attorney's fees, which the Therapist may have against one or more of the above.

    We shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages. Our aggregate liability for damages arising with respect to this agreement and any and all use of the Platform will not exceed the total amount of money paid by you or to you through the Platform in the 1 month period prior to the date of the claim.

    We explicitly disclaim any liability with respect to any claim, suit or action made by a User. You agree to indemnify, defend and hold us harmless with respect to any such claim. If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

    We will not be liable (whether in contract, warranty, tort (including negligence, product liability, or other theory), or otherwise) to you or any other person for cost of cover, recovery, or recoupment of any investment made by you or your affiliates in connection with this agreement, or for any loss of profit, revenue, business, or data or punitive or consequential damages arising out of or relating to this agreement.

    Plumm LTD, is an online technology platform where users may seek mental health therapies from independent therapists. We do not provide healthcare, medical or surgical treatment of any kind on our platform. All therapists on our website are third-party providers who work independently and are not employed by Plumm LTD or any of its affiliates. We do not represent or professionally endorse any mental healthcare therapies. Mental health therapies and practices on our website are not intended to replace traditional and/or conventional medicine, but rather to complement it. If symptoms persist or the ailment is severe, please immediately consult a medical doctor. If you are in an emergency in the UK, please call Ambulance: 999 or 112, Police: 999 or 112 or NHS Direct (24-hour health helpline): 0845 4647.

    This information is not designed to replace a physician's independent judgment about the appropriateness or risks of a procedure for a given patient. Always consult your doctor about your medical conditions. Plumm LTD does not provide medical advice, diagnosis or treatment. Use of this website is conditional upon your acceptance of our Terms of Use.

    This section (disclaimers and limitation of liability) shall survive the termination or expiration of this Agreement.

11. Tax Matters click here to copy this link

    As between the parties, you will be responsible for the collection, reporting, and payment of any and all of Your Taxes, You agree to and will comply with the Tax Policies. All fees and payments payable by you to Plumm under this Agreement or the applicable Service Terms are exclusive of any applicable taxes, deductions or withholding (including but not limited to cross-border withholding taxes), and you will be responsible for paying Plumm any of Your Taxes imposed on such fees and any deduction or withholding required on any payment.

12. Confidentiality click here to copy this link

    During the course of your use of the Services, you may receive information relating to us or to the Services, including but not limited to Plumm Transaction Information, that is not known to the general public ("Confidential Information"). You agree that: (a) all Confidential Information will remain Plumm' exclusive property; (b) you will use Confidential Information only as is reasonably necessary for your participation in the Services; (c) you will not otherwise disclose Confidential Information to any other Person; and (d) you will take all reasonable measures to protect the Confidential Information against any use or disclosure that is not expressly permitted in this Agreement. You may not issue any press release or make any public statement related to the Services, or use our name, trademarks, or logo, in any way (including in promotional material) without our advance written permission, or misrepresent or embellish the relationship between us in any way. Plumm may disclose your personal information to the extent that it is required to do so by law and in good faith, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

13. Force Majeure click here to copy this link

    We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our reasonable control.

14. Relationship Of Parties click here to copy this link

    Subject to our terms and conditions, we are independent contractors, as are you and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between us.

    The Therapist will not provide users with any services other than Therapist Services.

    The Therapist will not diagnose, treat, test, advise, counsel, recommend a course of treatment, or otherwise provide or perform any services that require an in-person meeting with a User or examination of a User.

    You will have no authority to make or accept any offers or representations on our behalf.

    When providing Therapist Services or making any other use of Platform, the Therapist must exercise a reasonable standard of care, at least the same as the Therapist would in a similar transaction not conducted through the Platform or the Internet. Without derogating from the above, the Therapist must exercise the standard of care mandated by his or her profession.

    The Therapist will not provide to Users any services which may not be lawfully rendered or provided through the Platform according to the laws, regulations, and ethics that applies in the Therapist's jurisdiction.

    The Therapist agrees that the Therapist Services, advice and or information that he or she provides to a User, aren't in any way to be considered a substitute for a face-to-face interaction between the User and the Therapist (or any other professional).

    All contact between the Therapist, Users and any other Users or consumers who are introduced through the Platform must be conducted only through the Platform.

    The Therapist agrees to never engage in the practice of medicine or enter into a physician/patient relationship with any User through the Platform.

    The Therapist will not prescribe or dispense medicines.

    The Therapist may not use this Platform to solicit the performance of any illegal activity or other activity which infringes our rights or the rights of others.

    The Therapist will advise Users whenever appropriate that his or her advice is not a substitute for the advice or treatment of a physician after a physical or medical examination.

    Whenever appropriate, the Therapist will recommend Users to seek help by meeting a qualified professional face-to-face.

    The Therapist will provide Therapist Services only about and in respect of non-emergency matters and issues. For emergency matters and issues, the Therapist will instruct the User to immediately call their local emergency assistance number.

    The Therapist will not disclose any information that was provided to him or her by a User and will use his or her best efforts to guard Users privacy and Privacy Policy.

    The Therapist will indemnify, defend and hold us harmless and indemnified against any and all losses, damages, suits, judgments, costs and expenses (including litigation costs and reasonable attorneys' fees) arising out of or in connection with any claim, suit, action, or other proceeding brought against us, to the extent that such claim, suit, action or other proceeding is based on or arises from:

    1. The Therapist's provision of the Therapist Agreement to any third party, regardless of whether or not they are Users of the Platform service;

    2. any breach of any representation, warranty, covenant or agreement to be performed by the Therapist according to this Therapist Agreement; or

    3. any materials that the Therapist has posted to or through the Platform and/or any content provided by the Therapist to Users.

    The Therapist further agrees and commits not to engage in conduct that is harmful, unethical, fraudulent, deceptive or offensive.

    The Therapist agrees and commits not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to the use of the Platform and to the Therapist's relationship with the Users and us.

    This Agreement and all of the representations, warranties, covenants, conditions, and provisions in this Agreement are intended to be and are for the sole and exclusive benefit of Plumm, you, and customers. This Agreement will not create an exclusive relationship between you and us. Nothing expressed or mentioned in or implied from this Agreement is intended or will be construed to give to any person other than the parties to this Agreement any legal or equitable right, remedy, or claim under or in respect to this Agreement. As between you and us, you will be solely responsible for all obligations associated with the use of any third party service or feature that you permit us to use on your behalf, including compliance with any applicable terms of use. You will not make any statement, whether on your site or otherwise, that would contradict anything in this section.

15. Therapist Account And Responsibilities click here to copy this link

    You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.

    You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.

    You agree and confirm that your use of the Platform, including the Therapist Services, are made directly by you and that you are using neither the Platform nor the Therapist Services for or behalf of any other person or organization.

    You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

    You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.

    You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities that are made by using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

    You agree and commit not to use the account or Account Access of any other person for any reason.

    If you receive or send any file from us or from a Client or a User, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.

    You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following:

    1. unsolicited email and/or advertisement or promotion of goods and services;

    2. malicious software or code;

    3. unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content;

    4. any content that infringes a third party right or intellectual property;

    5. any content that may cause damage to a third party;

    6. any content which may constitute, cause or encourage a criminal action or violate any applicable law.

    You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following:

    1. your access to or use of the Platform;

    2. any actions made with your account or Account Access whether by you or by someone else;

    3. your violation of any of the provisions of this Agreement;

    4. non-payment for any of the services (including Therapist Services) which were provided through the Platform;

        

    5. your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.

    This clause shall survive the expiration or termination of this Agreement.

16. Use Of Plumm Transaction Information click here to copy this link

    You will not, and will cause your Affiliates not to, directly or indirectly:

    1. disclose any Plumm Transaction Information (except that you may disclose that information solely as necessary for you to perform your obligations under this Agreement if you ensure that every recipient uses the information only for that purpose and complies with the restrictions applicable to you related to that information);

    2. use any Plumm Transaction Information for any marketing or promotional purposes whatsoever, or otherwise in any way inconsistent with our or your privacy policies or applicable Law;

    3. contact a Person that has ordered Your Product with the intent to collect any amounts in connection therewith or to influence that Person to make an alternative transaction;

    4. disparage us, our Affiliates, or any of their or our respective products or services or any customer; or

    5. target communications of any kind on the basis of the intended recipient being a Plumm Site user. In addition, you may only use tools and methods that we designate to communicate with Plumm Site users regarding your Transactions, including for the purpose of scheduling, communicating, or canceling the fulfillment of Your Services.

    The terms of this section do not prevent you from using other information that you acquire without reference to Plumm Transaction Information for any purpose, even if that information is identical to Plumm Transaction Information, provided that you do not target communications on the basis of the intended recipient being a Plumm Site user.

17. Information Management click here to copy this link

    Plumm MAY COLLECT ANY OR ALL OF THE FOLLOWING INFORMATION:

    1. habits in how you utilize our website;

    2. registration details;

    3. electronic health information;

    4. name, age, gender, address, phone number, social security number, insurance information, and credit card/Wise or Stripe account name/number;

    5. keywords so that we can determine items that interest you and provide the most relevant items for you in the future as a result;

    6. IP address, browser type, domain names, access times and referring website addresses;

    7. and any additional information you send to Plumm via any of the channels available for communication on the platform.

    Plumm MAY UTILIZE PERSONAL INFORMATION IN THE FOLLOWING WAYS:

    1. governing this website;

    2. sending emails and updates;

    3. publishing information on the website;

    4. contacting you about new services;

    5. collecting payments via our e-commerce system;

    6. And transmitting marketing communications or materials.

    How We Secure Your Data

    Plumm will do everything reasonably possible to prevent the loss, misuse or alteration of your personal information.

    Plumm tries its best to reasonably secure your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to our website or other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol and Virgil Security. Plumm is GDPR and HIPAA compliant.

    How You Can View Your Personal Information We Have Collected

    You may send us an email at hello@heyplumm.com any time and we will let you know what personal information we have collected. If we create the option for you to have an account on our website, you will also be allowed to log in and check the personal information that we have collected about you.

18. System Requirements click here to copy this link

    Plumm supports the following web browsers and operating systems.

    	Google Chrome Latest Version	Safari Latest Version	Mozilla Firefox Latest Version	Edge Latest Version
    Android 7.0 and above	✓	-	-	-
    iOS Safari Ver.11.4 and above	-	✓	-	-
    macOS X 10.13.4 and above	✓	-	-	-
    Windows	✓	✓	✓	✓

    1. Internet Speed Requirements

       1. 5MBPS download speed, 2MBPS upload speed

    2. PC/Laptop/Phone Requirements

       1. Camera/Webcam should be functional and working for the sessions to take place

       2. Speakers should be functional and working for the sessions to take place

       3. The microphone should be functional and working for the sessions to take place

19. Third Party Cookies click here to copy this link

    Plumm may utilize cookies on this website to provide the most efficient experience possible. Therefore, by continuing to utilize this website, you agree without restrictions to our use of these cookies. Cookies are small files that we may place on your device to help us provide the best possible experience for you.

    Cookies should make your browsing experience better. However, if you are uncomfortable with our utilization of cookies, you may disable cookies and are still able to utilize our website and the features of our website. The most effective way to disable cookies is in your web browser.

    This site utilizes Google Analytics and Google Console, and may use other applications, for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as the time you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.

    We may test new features and make changes to the way this site is delivered from time to time.

    As we provide our website to advertise our online distance healing and therapy services, community and materials relating to these services for your convenience, it's important for us to understand statistics about how many of the visitors to our site actually read every page. Our cookies may track this type of data as a result.

    We may decide, in some cases now or in the future, to provide you with custom content based on what you tell us about yourself. These types of cookies simply allow us to provide you with content that we believe may be of interest to you.

    Third Parties and independently contracted Therapists may advertise on our behalf from time to time. If they do, affiliate tracking cookies may be utilized to simply allow us to see if our customers have come to the site through partner sites so that we may credit them appropriately.

    We may utilize social media buttons and/or plugins on this website that allows you to connect with your social network in various ways. For these to work, these sites may set cookies through our site, which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies. We do not take responsibility for any outcome you experience from a third party social media site as a result of their connection with our website and your utilization of our website.

20. Advertisers And Co-sponsors click here to copy this link

    Some of Plumm services may link you to the website of other companies that are not in any way apart of the same entity as Plumm. Therefore, when leaving our website to a third party website or affiliate, you do so at your own risk. When you participate, register, or engage in other online activities related to third parties or independently contracted Therapists that are provided by Plumm, you should be aware that you are providing your information, which may include Personal Information, to us and the third party, and that their policies, practices, terms and conditions, and not ours, applying to their collection and use of your information.

21. Suggestions And Other Information click here to copy this link

    If you or any of your Affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to any Plumm Site or Service (including any related Technology), we will be free to use, disclose, reproduce, modify, license, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner. In order to cooperate with governmental requests, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including but not limited to user contact details, IP addresses and traffic information, usage history, and posted content. If we make suggestions on using the Services, you are responsible for any actions you take based on our suggestions.

22. Modification click here to copy this link

    We may change this Agreement by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Agreement frequently. The last update date of this Agreement is posted at the bottom of the Agreement. By using the Platform after the changes become effective, you agree to be bound by such changes to the Agreement. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.

    We may freely transfer or assign this Agreement or any of its obligations hereunder.

    We may amend any of the terms and conditions contained in this Agreement at any time and at our sole discretion. Any changes will be effective upon the posting of such changes on the applicable Plumm Site, and you are responsible for reviewing these locations and informing yourself of all applicable changes or notices. All notice of changes to the general terms, the Terms of Use, and to policies may be made without notice to you. You should refer regularly to Terms of Use, as applicable, to review the current Agreement (including the Service Terms and Program Policies) and to be sure that the items you offer can be offered via the applicable Service. The paragraph headings in this Agreement are solely for the sake of convenience and will not be applied in the interpretation of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Agreement will remain in full force and effect. To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Agreement.

    Your continued use of a service after Plumm posting of any changes will constitute your acceptance of such changes or modifications.

23. Use Of Platform click here to copy this link

    The features and functionality of the Platform are to be determined solely by us and are subject to change or termination without notice. The Therapists are neither our employees nor agents nor representatives. In addition, by agreeing to this agreement, you are agreeing to the terms of the Platform privacy policy available at https://app.heyplumm.com/privacy-policy (the "Privacy Policy"). The Privacy Policy is incorporated into and deemed a part of this Agreement. Additionally, the same rules that apply regarding changes and revisions of this agreement apply to changes and revisions of the Privacy Policy. In regards to the Privacy Policy, the same rules and stipulations that apply to a User would also apply to a Therapist.

24. Representation And Warranties click here to copy this link

    You hereby confirm that you are at least 18 years old of age and that you are legally able to enter into a contract.

    At all times the Therapist will provide the correct and accurate representation of his or her skills, degrees, qualifications, background and other information, whether this information is provided to us, to the User and on any form submitted to or presented on the Platform. In addition, the Therapist will provide the same correct and accurate representation of his or her skills, degrees, qualifications, background and other information to the users, including but not limited to, in any kind of communicating or providing Therapist Services to Users.

    The Therapist will not mislead Users to believe that he or she can provide a service which is outside his or her fields of licensed expertise and will not misrepresent him or herself or create any misleading name or listing.

    The Therapist will maintain and update all such information during the term of this Therapist Agreement to keep it true, accurate, current and complete.

    The Therapist shall not perform any Therapist Services and or other services or offer any advice in any jurisdiction where the Therapist is not authorized or licensed or in good standing to do so.

    You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

    The Therapist will not provide any Therapist Services or advise to any User unless the Therapist is a licensed professional in good standing in the relevant field of expertise and he or she abides by all relevant laws, rules, and regulations, including but not limited to rules of ethics and professional responsibility.

    We may review the Therapists personal profile and amend any typing or spelling errors. We cannot and will not verify or examine the truthfulness or accuracy of the details in the Therapists personal profile, credentials, qualifications, or any of the Therapist's postings or transmissions. However, we may, in its absolute discretion, remove or refuse to post or transmit any content uploaded by the Therapist. Without derogating from the above, we remove any content for any reason.

    The Therapist will maintain his or her skills, qualifications, eligibility, and other information and requirements, including maintaining his or her status in good standing as a licensed professional in any jurisdiction, as may be required by that jurisdiction, where the Therapist practices his or her profession.

    The Therapist represents and warrants that it maintains and will continue to maintain adequate insurance if such insurance is required by any applicable laws or regulations which apply to the provision of services by the Therapist, including, but not limited to, applicable professional liability insurance.

25. Important Notes About This Agreement click here to copy this link

    Nothing in this Agreement shall be construed as making either party the partner, joint venture, agent, legal representative, employer, or employee of the other. This Agreement and our relationship with you shall both be interpreted solely in accordance with the laws of England and Wales, excluding any rules governing the choice of laws.

    You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Agreement or our relationship with you, regardless of theory, shall be the courts of England and Wales. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.

26. Variation click here to copy this link

    Plumm may revise this Agreement from time-to-time. Revised Agreement will apply to the use of this website from the date of the publication of the revised Agreement on this website. Please check this page regularly to ensure you are familiar with the most current version. Plumm is not obligated to update you on variations of this Agreement and you agree to regularly check this Agreement to ensure that you are up-to-date with our policies, and terms at all times. The last update date of this Agreement is posted at the bottom of the Agreement.

27. Contact Information click here to copy this link

    Plumm welcomes your questions or comments regarding this Agreement. If you believe that Plumm has not adhered to this Statement, please contact Plumm at: hello@heyplumm.com

    If you are in a crisis or any other person may be in danger - please don't use this site. Kindly Contact your Local Emergency Helpline immediately.

    This Terms of Use was last updated on 1st December 2021.